After A Windows Update Your Network Card Has Stopped Working. What Should You Do?

Troubleshooting network bug in Windows

If you can't go email, browse the web, or stream music, chances are yous're non continued to your network and tin can't get onto the internet. To fix the trouble, here are some things you tin try.

Things to try first

Attempt these things commencement to assistance you fix or narrow down the connection problem.

Brand sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and make certain Wi-Fi is turned on. If it isn't, select information technology to turn it on. Also, make sureAirplane mode is turned off.
Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, see if a Wi-Fi network you recognize and trust appears in the list of networks. If information technology does, select the Wi-Fi network, and they effort to connect to it. If it saysContinued underneath the network name, selectDisconnect, wait a moment, and then selectConnect again.
Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: ii.4 GHz and 5 GHz. These volition appear as separate networks in the list of available Wi-Fi networks. If your listing of bachelor Wi-Fi networks includes both a 2.iv GHz network and a 5 GHz network, try connecting to the other network. To learn more about the differences between 2.4 GHz networks and 5 GHz networks, bank check out Wi-Fi issues and your home layout.
Make sure the concrete Wi‑Fi switch on your laptop is turned on. (An indicator calorie-free commonly shows when it's on.)
Run the Network troubleshooter. The Network troubleshooter can help diagnose and set common connection bug.

To run the Network troubleshooter

Select theStart push button, and then blazon settings. SelectSettings>System > Troubleshoot > Other troubleshooters.
UnderOther, selectNetwork Adapter > Run.
Follow the steps in the troubleshooter and meet if that fixes the problem.

Restart your modem and wireless router. This helps create a new connection to your internet service provider (Isp).

When you exercise this, anybody that is connected to your Wi-Fi network will exist temporarily disconnected. The steps y'all accept to restart your modem and router can vary, but here are the full general steps.

Notation:If you lot accept a cable modem/Wi-Fi router combo device, yous merely need to follow the steps for the single device.

Unplug the power cablevision for the router from the power source.
Unplug the power cablevision for the modem from the power source.

Some modems accept a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.
Wait at least 30 seconds or and then.

If you had to remove the bombardment from the modem, put it back in.
Plug the modem back into the power source. The lights on the modem will blink. Wait for them to finish blinking.
Plug your router back into the power source.

Wait a few minutes for the modem and router to fully power on. Yous tin usually tell when they're ready by looking at the status lights on the two devices.
On your PC, endeavor to connect again.

Connection bug can be due to a multifariousness of reasons—bug with the website, your device, the Wi-Fi router, modem, or your Cyberspace Service Provider (Isp). Endeavor the following steps to help narrow down the source of the trouble.

If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a different website. If the website opens, there might be a problem with the specific website. If you can't connect to another website, go to the next step.
On some other laptop or phone, try to connect to the aforementioned network. If yous can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device. If yous can't connect to the network on any device, continue to the next step.
Check to run into if there is a problem with the connectedness to your Wi-Fi router. Do this by using a ping test.
1. Select Search on the taskbar, typeControl prompt. TheCommand Prompt button will announced. To the right of it, selectRun as ambassador >Yeah.
2. At the command prompt, typeipconfig, and then selectEnter. Look for the name of your Wi-Fi network inside the results, and then observe the IP address listed next toDefault gateway for that Wi-Fi network. Write down that address if you need to.For instance: 192.168.1.1
3. At the prompt, typeping <DefaultGateway> and then selectEnter.For instance, typeping 192.168.i.ane and selectEnter. The results should be something similar this:

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.ane: bytes=32 fourth dimension=5ms TTL=64
Answer from 192.168.1.one: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.ane.1: Packets: Sent = four, Received = iv, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If you see results similar this and are getting a respond, then you have a connection to your Wi-Fi router, so there might be a problem with your modem or ISP. Contact your Internet service provider or check online on another device (if you can) to see if there's a service outage.

If the results of the ping test indicate that you are not getting a reply from the router, try connecting your PC straight to your modem by using an Ethernet cable (if y'all can). If you tin can connect to the internet using an Ethernet cable, it confirms the connection trouble is due to the Wi-Fi router. Make sure you've installed the latest firmware and see the documentation for your router.

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and affluent and reset the DNS client resolver cache:

Select Search on the taskbar, typeControl prompt. TheControl Prompt push will appear. To the right of it, selectRun as ambassador>Yeah.
At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connexion problem:
- Typenetsh winsock reset and select Enter.
- Typenetsh int ip reset and selectEnter.
- Typeipconfig /release and selectEnter.
- Typeipconfig /renew and selectEnter.
- Typeipconfig /flushdns and selectEnter.

Uninstall the network adapter driver and restart

If the previous steps didn't piece of work, try to uninstall the network adapter driver, then restart your computer. Windows will automatically install the latest driver. Consider this arroyo if your network connection stopped working properly after a recent update.

Before uninstalling, make certain you have drivers bachelor as a backup. Visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC can't connect to the internet, you lot'll demand to download a driver on a unlike PC and save it to a USB flash drive so you can install the driver on your PC. You'll demand to know the PC manufacturer and model proper name or number.

Select Search on the taskbar, typeDevice Manager, and and so selectDevice Managing director from the list of results.
ExpandNetwork adapters, and locate the network adapter for your device.
Select the network adapter, press and concord (or right-click), and then selectUninstall device > theAttempt to remove the commuter for this device check box >Uninstall.
Subsequently uninstalling the driver, select theStartbutton >Power >Restart.

After your PC restarts, Windows will automatically await for and install the network adapter commuter. Bank check to see if that fixes your connection problem. If Windows doesn't automatically install a commuter, try to install the backup driver you saved earlier uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If yous lost your network connection immediately subsequently upgrading to or updating Windows 11, it'south possible that the current driver for your network adapter was designed for a previous version of Windows. To bank check, try temporarily uninstalling the recent Windows Update:

Select theCommencement push button, then enter settings. SelectSettings> Windows Update>Update history> Uninstall updates.
Select the virtually contempo update, so selectUninstall.

If uninstalling the most recent update restores your network connection, check to encounter if an updated driver is bachelor:

Select Search on the taskbar, typeDevice Manager, and then selectDevice Manager from the list of results.
AggrandizeNetwork adapters, and locate the network adapter for your device.
Select the network adapter, press and hold (or right-click), so selectUpdate driver > Search automatically for updated commuter software, and then follow the instructions.
Subsequently installing the updated driver, select theShowtimebutton >Power> Restart if y'all're asked to restart, and see if that fixes the connexion result.

If Windows can't notice a new driver for your network adapter, visit the PC manufacturer'southward website and download the latest network adapter driver from there. You'll need to know the PC manufacturer and model proper noun or number.

Do ane of the following:

If you couldn't download and install a newer network adapter driver, hibernate the update that's causing yous to lose your network connection. To learn how to hide updates, see Hibernate Windows Updates or driver updates.
If y'all could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select theStart push, then enter settings. SelectSettings>Windows Update > Check for updates.

Use network reset

Using network reset should be the last pace you lot attempt. Consider using it if the steps above don't help to become you connected.

This can help solve connection problems y'all might have after upgrading from Windows 10 to Windows 11. It can besides assistance to gear up the trouble where you can connect to the internet, simply can't connect to shared network drives. Network reset removes whatever network adapters you lot take installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.

Select theStart push, so enter settings. SelectSettings>Network & net >Advanced network settings > Network reset.
Open Network & Internet Status settings
On theNetwork reset screen, selectReset now >Yes to confirm.

Look for your PC to restart, and run across if that fixes the problem.

Notes:

After using network reset, you lot might need to reinstall and set upwards other networking software you might exist using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).
Network reset might ready each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which tin help make your PC more secure. Notwithstanding, if your PC is used for file or printer sharing, yous'll need to make your PC discoverable once again past setting information technology to use a private network profile. To do this, select theStart push, then enter settings. SelectSettings>Network & net >Wi-Fi. On theWi-Fi screen, selectManage known networks > the network connection you desire to change. UnderNetwork profile type, selectPrivate.

Cheque your Wi-Fi settings

Wi-Fi adapter manufacturers might have dissimilar advanced settings yous can change based on your network environment or connection preferences.

Check the Wireless Mode setting for your network adapter and make sure information technology matches the capabilities of the network you lot're trying to connect to. If it doesn't lucifer, you won't be able to connect, and the network might not announced in the list of bachelor networks. The Wireless Fashion volition often be set to Auto or something similar past default, which enables connection for every kind of network that'south supported.

To notice the wireless mode setting

In Device Manager, selectNetwork adapters, and so double-click the network adapter name.
Select theAdvanced tab and await for aWireless Mode setting. Make sure information technology's gear up to the fashion your network is using.

Wi-Fi contour settings

Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network proper name (SSID), and so on. If you tin't connect to a Wi-Fi network that you lot could connect to before, it'due south possible that the network settings might accept changed or the profile is corrupted.

To fix this, remove (or "forget") the network connexion, so reconnect to the network. When you forget a network connection, information technology removes the Wi-Fi network profile from your PC.

To forget a network

Select theStart button, then enter settings. SelectSettings>Network & internet.
SelectWi-Fi, then selectManage known networks.
Select the network you want to forget, so selectForget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the network to renew the network connection.

Check your home layout

Your Wi-Fi network might be afflicted past the network's frequency band, channel congestion, and/or signal forcefulness. For more info, meet Wi-Fi problems and your abode layout.

Check for boosted symptoms for the "No internet connection" icon.

At that place may be additional troubleshooting steps you lot tin attempt, depending on which symptoms you're having. To view these steps, bank check out Wi-Fi connexion icons and what they mean.

Related topics

Setting up a wireless network
How to discover your wireless network password
Clarify the wireless network report
Wi-Fi tools and apps
Make a Wi-Fi network public or individual in Windows

Things to try first

Effort these things beginning to help y'all fix or narrow downwards the connection problem.

Make sure Wi‑Fi is turned on. Select the "No internet connection" icon on the correct side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to plow it on. As well, make sure Airplane mode is turned off.

Later on, meet if a Wi-Fi network yous recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If information technology says Connected underneath the network name, select Disconnect, wait a moment, and and so select Connect again.
Effort connecting to a network on a different frequency band. Many consumer Wi-Fi routers circulate at ii different network frequency bands: 2.4 GHz and v GHz. These will appear equally separate networks in the list of bachelor Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.four GHz network and a five GHz network, endeavor connecting to the other network. To acquire more than virtually the differences between 2.4 GHz networks and five GHz networks, check out Wi-Fi problems and your home layout.
Brand sure the concrete Wi‑Fi switch on your laptop is turned on. (An indicator light commonly shows when information technology's on.)
Run the Network troubleshooter. The Network troubleshooter can aid diagnose and fix mutual connection problems.

To run the Network troubleshooter

Select the Start button >Settings > Network & Internet > Status.
Open Network & Cyberspace Status settings
Under Change your network settings, select Network troubleshooter.
Follow the steps in the troubleshooter, and see if that fixes the problem.

Restart your modem and wireless router. This helps create a new connection to your internet service provider (Internet access provider).

When yous practice this, everyone that is connected to your Wi-Fi network volition exist temporarily asunder. The steps you take to restart your modem and router can vary, but here are the general steps. (Note: If you accept a cablevision modem/Wi-Fi router combo device, you only need to follow the steps for the unmarried device.)
1. Unplug the power cablevision for the router from the power source.
2. Unplug the ability cablevision for the modem from the power source.
  
  Some modems have a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.
3. Wait at least 30 seconds or and then.
  
  If yous had to remove the battery from the modem, put it back in.
4. Plug the modem dorsum into the ability source. The lights on the modem volition blink. Wait for them to cease blinking.
5. Plug your router back into the power source.
  
  Wait a few minutes for the modem and router to fully power on. You can usually tell when they're prepare by looking at the status lights on the 2 devices.
6. On your PC, attempt to connect again.

Connection problems tin can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (Internet service provider). Endeavor the following steps to help narrow downwardly the source of the trouble.

If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a different website. If the website opens, there might exist a problem with the specific website. If you can't connect to some other website, go to the next footstep.
On some other laptop or telephone, try to connect to the same network. If you lot can connect, the source of the problem is probable due to your device—go to the department Network troubleshooting on your device. If y'all can't connect to the network on whatever device, go on to the next stride.
Cheque to run across if in that location is a problem with the connexion to your Wi-Fi router. Do this by using a ping test.
1. In the search box on the taskbar, blazon Command prompt. The Control Prompt button will appear. To the right of it, select Run as administrator > Yes.
2. At the command prompt, type ipconfig, and and so select Enter. Expect for the proper noun of your Wi-Fi network within the results, and then find the IP address listed next to Default gateway for that Wi-Fi network. Write down that address if you demand to. For example: 192.168.1.ane
3. At the prompt, blazon ping <DefaultGateway> and then select Enter. For example, type ping 192.168.1.ane and select Enter. The results should be something similar this:

Reply from 192.168.1.ane: bytes=32 fourth dimension=5ms TTL=64
Respond from 192.168.ane.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.i: bytes=32 time=5ms TTL=64
Respond from 192.168.1.ane: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.1.1: Packets: Sent = iv, Received = iv, Lost = 0 (0% loss), Guess round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you see results like this and are getting a reply, then you lot take a connection to your Wi-Fi router, so there might exist a problem with your modem or Isp. Contact your ISP or cheque online on another device (if you can) to see if there's a service outage.

If the results of the ping test indicate that yous are not getting a reply from the router, endeavour connecting your PC directly to your modem by using an Ethernet cable (if you can). If yous tin can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Brand sure you've installed the latest firmware and encounter the documentation for your router.

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver enshroud:

In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of information technology, select Run equally ambassador > Yes.
At the command prompt, run the following commands in the listed order, and and then check to see if that fixes your connectedness problem:
- Type netsh winsock reset and select Enter.
- Type netsh int ip reset and select Enter.
- Type ipconfig /release and select Enter.
- Type ipconfig /renew and select Enter.
- Type ipconfig /flushdns and select Enter.

Uninstall the network adapter commuter and restart

If the previous steps didn't piece of work, try to uninstall the network adapter driver, and so restart your computer. Windows will automatically install the latest commuter. Consider this arroyo if your network connection stopped working properly later a contempo update.

Before uninstalling, brand sure yous accept drivers available equally a backup. Visit the PC manufacturer'south website and download the latest network adapter driver from there. If your PC can't connect to the internet, you lot'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. Yous'll demand to know the PC manufacturer and model name or number.

In the search box on the taskbar, type Device Manager, and then select Device Managing director from the list of results.
Expand Network adapters, and locate the network adapter for your device.
Select the network adapter, press and hold (or right-click), and and then selectUninstall device > theAttempt to remove the driver software for this device check box >Uninstall.
After uninstalling the driver, select the First push button > Power > Restart.

After your PC restarts, Windows volition automatically await for and install the network adapter driver. Check to see if that fixes your connection trouble. If Windows doesn't automatically install a driver, try to install the backup driver you saved earlier uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If y'all lost your network connection immediately afterward upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

Select the Start push button, then select Settings > Update & Security > Windows Update > View update history > Uninstall updates.
Select the most recent update, then select Uninstall.

If uninstalling the nigh contempo update restores your network connection, bank check to see if an updated commuter is bachelor:

In the search box on the taskbar, type Device Director, and so select Device Manager from the listing of results.
Expand Network adapters, and locate the network adapter for your device.
Select the network adapter, select Update driver > Search automatically for updated driver software, and and then follow the instructions.
After installing the updated driver, select the Start button > Power > Restart if you're asked to restart, and see if that fixes the connection issue.

If Windows tin't find a new driver for your network adapter, visit the PC manufacturer'southward website and download the latest network adapter commuter from there. You'll demand to know the PC manufacturer and model proper name or number.

Do i of the post-obit:

If you couldn't download and install a newer network adapter commuter, hibernate the update that's causing you to lose your network connection. To learn how to hibernate updates, see Hide Windows Updates or driver updates.
If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To practice this, select the Start button, so select Settings > Update & Security > Windows Update > Cheque for updates.

Use network reset

Using network reset should be the final stride you lot try. Consider using information technology if the steps above don't aid to get y'all continued.

This tin can help solve connexion problems you might take later on upgrading from a previous version of Windows to Windows 10. Information technology can also assist to fix the trouble where you tin can connect to the internet, but can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. Afterward your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.

Note:To use network reset, your PC must be running Windows 10 Version 1607 or later. To see which version of Windows 10 your device is currently running, select the Start button, and so select Settings > System > About.

Select the Start button, then select Settings > Network & Net > Status > Network reset.
Open Network & Internet Status settings
On the Network reset screen, select Reset now > Yeah to confirm.

Expect for your PC to restart, and run into if that fixes the problem.

Notes:

Later on using network reset, you lot might demand to reinstall and set other networking software you might be using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).
Network reset might set each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. However, if your PC is used for file or printer sharing, you'll demand to brand your PC discoverable once more past setting it to apply a individual network profile. To do this, select the Commencement button, then select Settings > Network & Internet > Wi-Fi . On the Wi-Fi screen, select Manage known networks > the network connectedness yous want to modify > Properties. Under Network contour, selectIndividual.

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might accept different advanced settings you tin change based on your network surroundings or connectedness preferences.

Cheque the Wireless Mode setting for your network adapter and make sure it matches the capabilities of the network you're trying to connect to. If it doesn't lucifer, you won't be able to connect, and the network might not appear in the listing of available networks. The Wireless Mode will ofttimes be ready to Machine or something like by default, which enables connection for every kind of network that'southward supported.

To observe the wireless manner setting

In Device Manager, select Network adapters, and then double-click the network adapter proper name.
Select the Advanced tab and look for a Wireless Fashion setting. Make certain it's set to the manner your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network name (SSID), and so on. If yous can't connect to a Wi-Fi network that you lot could connect to before, it's possible that the network settings might have inverse or the profile is corrupted.

To gear up this, remove (or "forget") the network connexion, then reconnect to the network. When y'all forget a network connexion, it removes the Wi-Fi network profile from your PC.

To forget a network

Select the Wi-Fi network icon on the right side of the taskbar, and so select Network & Internet settings.
Select Wi-Fi , then select Manage known networks.
Select the network you desire to forget, and so select Forget.

Afterwards, select the Wi-Fi icon on the taskbar and effort to reconnect to the desired network to renew the network connexion.

Check your home layout

Your Wi-Fi network might be affected by the network's frequency band, channel congestion, and/or signal strength. For more info, see Wi-Fi bug and your dwelling house layout.

Check for additional symptoms for the "No internet connexion" icon No Internet connection

There may be additional troubleshooting steps y'all can attempt, depending on which symptoms yous're having. To view these steps, check out Wi-Fi connexion icons and what they hateful.

Related topics

Setting up a wireless network
How to notice your wireless network password
Analyze the wireless network report
Wi-Fi tools and apps
Make a Wi-Fi network public or private in Windows 10

Make sure Wi-Fi is turned on.
1. Swipe in from the correct edge of the screen, selectSettings, so select theNetwork icon.
2. Turn onWi-Fi.
Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)
Make certain your PC isn't in airplane fashion.
1. Swipe in from the correct edge of the screen, selectSettings, then select theNetwork icon.
2. Turn offAirplane way.
Move closer to the router or access point if you lot can.
If you don't see the network name at all, the router or access point might non be set to broadcast the network name. In this case, you lot'll demand to connect to information technology manually.
1. Swipe in from the right edge of the screen, then selectSettings.
2. Select theNetwork icon, and then selectSubconscious network.
3. Blazon the network name and selectNext.
4. Type the password and selectNext.
5. Follow whatsoever additional instructions to get continued.
The network will exist added to your list of networks and will exist bachelor to connect to when your calculator is in range of the network. To connect to the network, follow these steps:
1. OpenConnect to a Network by selecting the network icon in the notification area.
2. SelectUnnamed Network, selectConnect, and then type the network information. The network volition be added to your listing of networks and will be available to connect to in the hereafter when your calculator is in range of the network..

Allow Windows try to assistance you lot fix the problem. Try running the Network troubleshooter to see if it tin diagnose and fix the problem.

Select theStart push button, start typingNetwork bug, and so selectIdentify and repair network problems in the list.

The Network Troubleshooter (mentioned above) tin help diagnose and set up common connection problems. After using that, try running the network commands beneath because the combination of doing these ii things tin help yous become connected.

If your problem isn't fixed after running the Network troubleshooter, attempt to:

Reset the TCP/IP stack.
Release the IP accost.
Renew the IP address.
Flush and reset the DNS client resolver cache.

Here'due south how to run networking commands in a command prompt:

Select the Start button, start typing cmd, right-click Command Prompt in the list, select Run every bit Administrator, and then select Yes.
At the command prompt, run the following commands in the listed order and and so check to meet if that fixes your connection problem:
- Type netsh winsock reset and press Enter.
- Blazon netsh int ip reset and press Enter.
- Blazon ipconfig /release and press Enter.
- Blazon ipconfig /renew and press Enter.
- Type ipconfig /flushdns and printing Enter.

This helps create a new connection to your Cyberspace service provider (ISP). When you lot do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected.

The steps you take to restart your modem and router tin can vary, merely here are the general steps:

Unplug the ability cable for the router from the power source.
Unplug the power cablevision for the modem from the power source.

Some modems accept a backup bombardment. And then if you unplug the modem and lights stay on, remove the bombardment from the modem.
Expect at least 30 seconds or then.

If yous had to remove the battery from the modem, put information technology dorsum in.
Plug the modem back into the ability source. The lights on the modem will glimmer. Await for them to end blinking.
Plug your router back into the ability source.

Look a few minutes for the modem and router to fully power on. Yous can usually tell when they're fix past looking at the condition lights on the two devices.
On your PC, try to connect again.

Brand sure it's not a problem with your cablevision modem or Isp (Internet service provider). If information technology is, contact your ISP.

Select the Commencement push, showtime typing cmd, right-click Command Prompt in the list, select Run every bit Administrator, and then select Yes.
At the command prompt, type ipconfig.

Expect for the IP address listed next to Default gateway. Write downwardly that accost if you need to. For example, 192.168.ane.1.
At the prompt, type ping <Default gateway> and press Enter. For example, type ping 192.168.one.1 and press Enter.

The event should be something like this:

Reply from 192.168.ane.1: bytes=32 time=5ms TTL=64
Reply from 192.168.i.ane: bytes=32 fourth dimension=5ms TTL=64
Answer from 192.168.1.ane: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = four, Lost = 0 (0% loss), Gauge round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If the ping is successful and yous see results similar to the results above, but you can't connect to the Internet on your PC, at that place may be a problem with your modem or Internet service provider (Internet service provider).

If y'all're still having problem connecting to a network, information technology might be related to your network adapter.

Try using the Network Adapter troubleshooter to automatically find and fix some problems. This troubleshooter volition disable and re-enable the adapter, and attempt some other mutual repairs.

Select the Start button, first typing Troubleshooting, and so select Troubleshooting in the listing. Select View all>Network Adapter.
Update the network adapter driver. An outdated or incompatible network adapter commuter tin can cause connection problems. Bank check to see if an updated driver is bachelor.
1. Select the Outset button, start typing Device Manager, and and so select information technology in the list.
2. In Device Manager, selectNetwork adapters, right-click your adapter, and then select Properties.
3. Select the Commuter tab, and so select Update Commuter.
4. Select Search automatically for updated driver software.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC can't connect to the Internet, you'll demand to download a driver on a different PC and save it to a USB flash drive then y'all can install the commuter on your PC. You'll need to know the PC manufacturer and model name or number.

Hither are some things to check and attempt with your router if you're at home and having trouble getting continued.

If you don't see the network proper noun, sign in to your router and check to see if information technology's set to circulate the network name.
1. Connect your PC to your router using an Ethernet cable.
2. Open your spider web browser and type the IP address for your wireless router. (For example, 192.168.one.1 or 172.sixteen.0.0—bank check the documentation for your router to notice the default IP address.)
3. Sign in with your user proper noun and password, then make sure an option labeled Enable SSID Broadcast, Wireless SSID broadcast, or something like is turned on. This setting is often on a Wireless Settings page.
Cheque to run across if your Wi-Fi network uses Media Access Control (MAC) address filtering for security. If information technology does, you lot'll need to add the MAC address for your PC to the admission list on your router before you lot can connect.
1. Select the Start button. Get-go typing cmdand right-click Control Prompt in the list. Select Run every bit Administrator, and so select Yes.
2. At the control prompt, type ipconfig /all.
  
  Write down the address that appears side by side toPhysical Address for your wireless network adapter. This is the accost you'll need to add to the access listing on your router.
To add together the MAC address to the access list on your router:
1. Open up your web browser and blazon the IP address for your wireless router. (For instance, 192.168.1.one or 172.sixteen.0.0—cheque the documentation for your router to observe the default IP address.)
2. Sign in with your user name and password, and then wait for a setting that says MAC Address Filter or something like.
3. Add the MAC accost you lot wrote downwardly for your PC to the access list and save your changes.
On your PC, endeavor to connect to the Wi-Fi network once again.

Brand sure Wi-Fi is turned on.
1. On a laptop, open Windows Mobility Center past selecting the Start push button and and so selectingControl Console>Mobile PC>Windows Mobility Middle.
2. Expect in theWireless Networkdepartment. If Wi-Fi is on, the push should sayTurn wireless off.
Make certain the physical Wi‑Fi switch on your laptop is turned on. (An indicator low-cal ordinarily shows when it's on.)
Cheque and make sure your PC isn't in aeroplane mode.
Move closer to the router or access point if you can.
If you don't see the network proper name at all, the router or admission point might not be set to broadcast the network proper noun. In this example, you'll demand to connect to it manually.
1. Open up Manage Wireless Networks by selecting theGet-go button, and then selectingCommand Console. In the search box, typewireless and then selectManage wireless networks.
2. SelectAdd, and and then selectManually create a network profile.
3. Type the network information.
4. If you want Windows to automatically connect when the network is in range, select theFirst this connection automatically check box.
5. Select theConnect even if the network is not broadcasting check box, selectSide by side, and then selectClose.
The network volition be added to your listing of networks and will be bachelor to connect to when your computer is in range of the network. To connect to the network, follow these steps:
1. OpenConnect to a Network past selecting the network icon in the notification surface area.
2. SelectUnnamed Network, selectConnect, and and so type the network information. The network volition be added to your list of networks and volition be bachelor to connect to in the future when your computer is in range of the network..

Let Windows endeavour to assist yous fix the problem. Endeavor running the Network troubleshooter to meet if it can diagnose and fix the trouble.

Open the Network troubleshooter past right-clicking the network icon in the notification area and then selectingTroubleshoot problems.

The Network Troubleshooter (mentioned to a higher place) can help diagnose and set common connection issues. After using that, attempt running the network commands below because the combination of doing these two things tin help yous become continued.

If your problem isn't stock-still after running the Network troubleshooter, try to:

Reset the TCP/IP stack.
Release the IP address.
Renew the IP accost.
Flush and reset the DNS customer resolver cache.

Here's how to run networking commands in a command prompt:

Select theStart button . Type cmd in the search box, right-click cmd in the list, select Run as administrator, and then select Yep.
At the command prompt, run the post-obit commands in the listed order and then check to meet if that fixes your connectedness problem:
- Type netsh winsock reset and printing Enter.
- Type netsh int ip reset and press Enter.
- Type ipconfig /release and printing Enter.
- Type ipconfig /renew and printing Enter.
- Blazon ipconfig /flushdns and printing Enter.

This helps create a new connection to your Isp (ISP). When yous do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected.

The steps y'all take to restart your modem and router can vary, but here are the general steps:

Unplug the power cable for the router from the power source.
Unplug the power cable for the modem from the power source.

Some modems take a backup battery. So if yous unplug the modem and lights stay on, remove the battery from the modem.
Wait at least 30 seconds or so.

If y'all had to remove the battery from the modem, put it dorsum in.
Plug the modem back into the power source. The lights on the modem will blink. Look for them to stop blinking.
Plug your router dorsum into the power source.

Await a few minutes for the modem and router to fully power on. You can usually tell when they're ready past looking at the condition lights on the two devices.
On your PC, try to connect once again.

Make sure it's not a problem with your cablevision modem or Internet service provider (Isp). If it is, contact your ISP.

Select the Offset button . Type cmd in the search box, right-click cmd in the list, select Run equally ambassador, and then select Yes.
At the command prompt, type ipconfig.

Expect for the IP address listed next to Default gateway. Write down that address if you demand to. For instance, 192.168.one.1.
At the prompt, type ping <Default gateway> and printing Enter. For instance, blazon ping 192.168.1.1 and press Enter.

The result should be something similar this:

Reply from 192.168.one.i: bytes=32 time=5ms TTL=64
Respond from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 fourth dimension=5ms TTL=64
Answer from 192.168.one.1: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.ane.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If the ping is successful and you lot see results similar to the results above, but y'all can't connect to the Cyberspace on your PC, there may be a problem with your modem or Internet service provider (ISP).

If you're yet having trouble connecting to a network, it might be related to your network adapter.

Try using the Network Adapter troubleshooter to automatically notice and fix some issues. This troubleshooter will disable and re-enable the adapter, and attempt another common repairs.

Open up the Network Adapter troubleshooter past selecting the Start push and so selecting Control Panel. In the search box, type troubleshooter and so select Troubleshooting>View all >Network Adapter.
Update the network adapter driver. An outdated or incompatible network adapter driver can cause connexion problems. Check to see if an updated driver is bachelor.
1. Open Device Manager by selecting the Outset button , selecting Command Panel, selecting System and Security, and then, under System, selecting Device Director . If you lot're prompted for an ambassador countersign or confirmation, type the password or provide confirmation.
2. In Device Manager, selectNetwork adapters, correct-click your adapter, and so select Properties.
3. Select the Driver tab, and and then select Update Driver.
4. Select Search automatically for updated driver software.

If Windows can't discover a new commuter for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC tin can't connect to the Internet, y'all'll need to download a driver on a unlike PC and save information technology to a USB wink drive and so you can install the driver on your PC. You'll demand to know the PC manufacturer and model name or number.

Here are some things to check and endeavor with your router if you're at home and having trouble getting connected.

If you lot don't meet the network name, sign in to your router and check to encounter if it'southward set to broadcast the network proper noun.
1. Connect your PC to your router using an Ethernet cablevision.
2. Open your web browser and type the IP accost for your wireless router. (For example, 192.168.one.1 or 172.16.0.0—check the documentation for your router to observe the default IP address.)
3. Sign in with your user proper noun and password, then make sure an option labeled Enable SSID Broadcast, Wireless SSID circulate, or something like is turned on. This setting is often on a Wireless Settings page.
Bank check to see if your Wi-Fi network uses Media Access Command (MAC) address filtering for security. If it does, you'll need to add the MAC address for your PC to the admission list on your router earlier you tin connect.
1. Select the Start push. Type cmd in the search box and right-click cmd in the listing. Select Run as administrator, and and then select Yes.
2. At the command prompt, type ipconfig /all.
  
  Write downward the address that appears next toPhysical Address for your wireless network adapter. This is the address you'll need to add together to the access listing on your router.
To add the MAC accost to the access listing on your router:
1. Open your web browser and blazon the IP address for your wireless router. (For example, 192.168.1.ane or 172.16.0.0—cheque the documentation for your router to find the default IP accost.)
2. Sign in with your user name and password, then look for a setting that says MAC Address Filter or something similar.
3. Add together the MAC address you wrote down for your PC to the access list and save your changes.
On your PC, try to connect to the Wi-Fi network again.